FAQS
Frequently Asked Questions
Recurring Members
Cleanings Completed
Years Of Experience
Rating on Google & Yelp
Question Categories
Discover the Answer to our Most Frequently Asked Questions
What We Do & What’s Right for You
Helping you choose the service that fits your life and preferences best
Before Your Cleaning Day
Everything you need to know to feel prepared and confident
Booking & Logistics
Everything you need to know about scheduling, pricing, and how it all works
Satisfaction, Guarantees & Support
What happens if something’s not right — and how we make it right
Trust, Safety & Our Team
A team you can rely on, with safety and integrity at the heart of everything
Featured Question
What We Do & What’s Right for You
We offer a wide range of residential and light commercial cleaning services, including regular maintenance cleaning, deep cleaning, move-in/move-out cleaning, after-renovation cleaning, and customized cleaning tailored to your specific needs. Whether you’re looking for a one-time reset or ongoing support, we’ve got you.
Our regular cleanings include general dusting, surface wipe-downs, bed making, bathroom and kitchen cleaning, vacuuming, and mopping. We tailor the service to your space so your home always feels fresh and welcoming
A regular clean is perfect for upkeep. A deep clean is a full reset.
We recommend deep cleaning if it’s your first time with us, or if it’s been a while since your last professional cleaning
A deep cleaning goes beyond surface cleaning to tackle buildup and hard-to-reach areas.
We focus on a thorough top to bottom wipe down, this includes baseboards, light switches, inside windows, cabinet exteriors, and a deep scrub of bathrooms and the kitchen.
It's perfect before starting recurring cleanings or after a long gap between services.
es — and we take these very seriously. Our Move-In / Move-Out Cleanings are designed to give you peace of mind during big transitions.
We clean from top to bottom: baseboards, light switches, windows, appliances inside and out, bathrooms, kitchen, and more. We’ll help you leave things spotless — or start fresh in your new home.
Our Make-Ready Cleaning is perfect if you’re preparing a home for sale or showing. We focus on presentation and detail so the space looks its absolute best — clean, bright, and market-ready.
Yes, we offer one-time cleanings — great for special occasions, guests, or when you just need a reset. We’ll bring the same attention to detail and care as with any other visit.
Absolutely. We offer Customized Cleanings where you can request only certain rooms, tasks, or areas to focus on. Just let us know your priorities — we’re here to support your needs, not fit you into a box.
We do — and most of our clients choose recurring cleanings for the ease, consistency, and peace of mind they bring. You can schedule cleanings weekly, bi-weekly, or monthly, and we’ll match you with a regular team whenever possible.
Recurring services are also more cost-effective and help us maintain your home’s cleanliness over time — so you can spend less time thinking about chores and more time living your best life.
Don’t worry — we’ll help guide you. Just tell us a bit about your space, when it was last cleaned, and what matters most to you. We’ll recommend the service that fits your situation best, whether that’s a deep clean, move-out, or a more routine visit.
Yes, we offer light commercial cleaning for small offices, creative studios, and workspaces. Just reach out and we’ll tailor a plan that keeps your workplace fresh and professional.
Featured Question
Before Your Cleaning Day
Not at all. Many of our clients aren’t home — and that’s perfectly okay. You can provide us with entry instructions, and we’ll take care of the rest. Whether you're home or away, we clean with the same level of care, attention, and respect for your space.
Nothing major! We kindly ask that you tidy up personal belongings and put away anything you wouldn’t want us to move or touch — like jewelry or important documents. This allows our team to focus on what we do best: cleaning thoroughly and efficiently.
We provide a 30 min arrival window so you’re not left wondering. Our team will arrive fully equipped, ready to work. If anything changes or we’re running behind, we’ll reach out right away.
Absolutely. We welcome your preferences — it’s your home, and we want you to feel completely taken care of. You can let us know ahead of time by phone, email, or text, or speak directly with our Supervisor on the day of your cleaning.
We love pets! Please let us know ahead of time so we can plan accordingly. If your pet is anxious around strangers or vacuums, we may recommend keeping them in a safe, quiet space while we clean.
Yes. We prioritize the use of eco-friendly, non-toxic products that are safe for your family, pets, and the environment. If you have sensitivities or preferences, we’re happy to accommodate.
We use fresh microfiber hand towels in different colors for each area – this way we will never cross-contaminate any areas of the house.
We also use fresh mops in and new vacuum bags in every house .
Yes, we arrive fully equipped with professional-grade, eco-friendly products and tools. If you have specific product preferences or want us to use yours, just let us know in advance.
Featured Question
Booking & Logistics
Easy! You can request a quote or book by phone, text, or through our website.
512 751 0565 / info@itscleaningtime.com
Once we receive your info, we’ll confirm the details and schedule the service that best fits your needs.
We securely store your card on file to confirm your booking. A hold is placed before your scheduled cleaning, and the charge is processed after the service is completed.
You’ll receive an email with a paid invoice immediately after — no need to handle cash or checks. We accept all major credit and debit cards.
Yes! Save time and money by becoming our recurring client.
We’ll schedule you every 1, 2 or 4 weeks and always confirm a couple of days before.
Not at all. There are no long-term contracts. You can book a single visit or recurring cleanings — whatever fits your lifestyle. We work to earn your trust with every visit, not with a contract.
Yes, as required by law, we include sales tax on all services. Your total will always be clear on your invoice.
We recommend booking at least a week in advance — especially if you’re looking for specific days or times. That said, we’ll always do our best to accommodate last-minute requests when we can.
We kindly ask for at least 24 business hours’ notice so we can adjust our schedule and offer the spot to another client.
To help us continue offering flexible service, a $75 non-refundable fee applies only if a cancellation is made with less than 24 hours’ notice — this helps cover lost time and labor costs.
Thank you for understanding and valuing our team’s time.
Of course. Just contact us before your appointment, and we’ll update your service based on your new needs. We’re flexible — and we’re here to make things easy for you.
Featured Question
Satisfaction & Support
We stand by our work — and your satisfaction is always our priority. If something wasn’t done right or something was missed, just let us know within 24 hours, and we’ll gladly return to fix it at no extra cost. That’s part of our Satisfaction Guarantee — we’re not happy until you are.
Our teams follow our guidelines and procedures as well as a cleaning checklist based on the service you booked. In addition, a trained Supervisor regularly inspects work and provides ongoing support to our cleaners. We also keep notes on your preferences, so your experience feels more consistent over time.
Always. Our office is just a call or text away. Whether it’s a quick question, a change in your service, or something you’d like to address — we’re here and ready to help. You’ll never be left in the dark or passed around. We care about your experience.
We love hearing from you — whether it’s a compliment or something we can improve. You can text, email, or call us directly. Your feedback helps us grow and ensures that every visit gets better and better.
Yes! From the very first visit, we take note of your preferences — like how you like your beds made, what products to avoid, or which rooms to skip. These details are shared with your team so your experience stays personalized and consistent.
If you need help with something like prepping for guests, a quick touch-up before a party, or cleaning something specific (like inside the fridge or oven), just ask! We’re happy to accommodate special requests whenever possible — just let us know in advance so we can plan accordingly.
Featured Question
Trust, Safety & Our Team
We’ve been proudly serving Austin, Round Rock, and surrounding areas since 2003 — that’s over 21 years of showing up with care, consistency, and a genuine heart for service. Many of our clients have trusted us for years, and that’s something we never take for granted.
Absolutely! We’ve received hundreds of five-star reviews from families and professionals across Central Texas. You can find them on Google, Yelp, and Nextdoor— real stories from clients who value the quality, kindness, and trust we bring to every visit.
Yes — and we go far beyond that. Every team member is thoroughly vetted through multiple interviews, background checks, and drug testing. We also assess for reliability, empathy, and professionalism — because we believe the right people make all the difference.
Absolutely. Our cleaners are not only thoroughly trained from the beginning, but continue to receive ongoing guidance, supervision, and support. It’s how we maintain consistent quality — and why so many clients stay with us for years.
Yes, we are fully bonded and insured. If anything ever goes wrong — though it’s rare — we take full responsibility and will make it right.
Yes — all our products are eco-friendly, non-toxic, and safe for children and pets. We’re trained in which products are right for each surface (especially delicate ones like marble or quartzite), and we never use harsh chemicals unless specifically requested. Your safety and wellbeing always come first.
Yes, we bring everything needed — including our own professional equipment and safe cleaning products. You don’t have to lift a finger or provide a thing. If you prefer we use something specific of yours, just let us know!
We treat every home with great care and respect — but accidents can occasionally happen. If something is damaged, our cleaner reports it immediately and our office will contact you the same day. We’re fully insured and will take full responsibility to make things right.